Support, response and sales tracking

Communicate with your customers through any digital channel without making much effort.

If you are part of a company that needs to consolidate its customer service, support and customer acquisition efforts in digital ecosystems, we take care of developing solutions tailored to your needs.

We have different technological tools and key allies that will allow you to offer a unique experience to your customers. We have devised these solutions according to the most frequent needs:

How far can we go?

Support Guide

Knowledge base, customer support and self-service with AI (Artificial Intelligence), and Ticket consultation system.

We develop a smart knowledge base that will allow you to create a customizable Help Center for your customers.

Live Chat

Chat and Messages online with your customers instantly through the Internet, mobile devices and text messages.

Don’t worry, our priority is to send you new sales opportunities and resolve any situation with your customers.

Social Bond

Customer service center in social networks, web contact forms and digital sales tracking.

If you have several social profiles and great traffic on your website, this service is for you. We not only attend, we also persuade to sell.

Smart Sales

CRM tools to organize, monitor and nurture the relationship with leads and customers.

We use a platform that consolidates marketing, sales, customer service and CRM tools that will allow you to develop a marketing and digital support system.

Do you have a customer service project in mind? Let us help you achieve your goals and objectives.

How we develop your project?

CC Methodology

Planning

  • Analyzing your requirements.
  • Defining the work team and agents.
  • Creation of technical documents of the project.
  • Selection of the tools that adapt to your needs.
  • Creation of user manual, response protocols (contingencies, support, monitoring, among others), help center.
  • Sales procedures

Take-Off

  • Training of digital agents.
  • Connection with your web and / or technological products.
  • Testing.
  • Launch and implementation.

Analyze

  • Weekly activity report.
  • Access to smart metrics system.
  • General support

Software Tools

We select the best tools according to the needs of our customers.

Technology now connects us easier,

Let’s talk about your project

Get in touch with us and let’s work hand in hand with a CC project for your company today.

info@indevii.com



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